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Health Canada–Licensed Medical Device
Policy

Return & warranty.

At TECHFORM, we stand behind the quality of every VITA-PULSE. Here are our warranty terms and return policy.

Parts replacement

Any defective part is replaced at no cost during the warranty period.

2-year coverage

Every device includes a full 2-year parts and labor warranty.

Labor included

Any repair labor under warranty is fully covered, at no additional charge.

Priority support

Warranty customers receive priority technical support.

30-day return policy

You have 30 days from the receipt of your VITA-PULSE to receive a full refund, provided the device has never been used and is returned in perfect condition, including its original packaging.

Conditions for return
✓Timing: the request must be initiated within 30 days of receipt.
✓Condition: the device must never have been used and must be in perfect, like-new condition.
✓Packaging: the original packaging, complete and intact, must accompany the return.
✓Proof of purchase: a valid receipt or order confirmation is required.
Exclusions
✗Device that has already been used, installed, or plugged in
✗Missing, damaged, or incomplete packaging
✗Past the 30-day window
✗Missing accessories or documentation
Refund process

Once we receive the device, we inspect it to confirm it meets the conditions above. Approved returns are refunded to the original payment method, and you'll receive an email confirmation once the refund has been processed. Beyond this 30-day window, any manufacturing defect remains covered under the 2-year warranty below.

2-year parts & labor warranty

Every VITA-PULSE sold by TECHFORM comes with a comprehensive 2-year warranty for your peace of mind.

Warranty coverage includes
✓Defects in materials and workmanship
✓Parts replacement at no cost
✓Repair labor included
✓Technical support and diagnostics
✓Online software updates
✓Remote troubleshooting assistance
What is not covered
✗Damage caused by misuse or neglect
✗Normal wear and tear from regular use
✗Damage from power surges or improper electrical connections
✗Unauthorized modifications or repairs by third parties

How to make a warranty claim

01
Contact our team

Reach us at info@techform.ca or call 514-502-5516 with your order details and a description of the issue.

02
Diagnosis

Our team diagnoses the issue remotely and determines whether a repair or replacement is needed.

03
On-site service

Depending on the issue, our representative visits your clinic or arranges shipping for the parts needed.

04
Repair or replacement

We repair or replace the affected part at no cost, in accordance with your warranty.

Extended warranty options

Want even more protection? Ask us about our extended warranty options.

Contact us

Need help?

Our team is here to help with returns, warranty claims, or any questions about your equipment. We respond within 48 hours.